Delivery policy

Last updated 14 October 2026

Keepsake is run by [Registered business name], [Registered address, city, state, PIN] ("Keepsake", "we", "us"). Questions: [support email] or +91 63775 47759 (call or WhatsApp).

Digital keepsakes

Delivered instantly online. As soon as payment succeeds your link, QR code and NFC link are shown on screen and saved in My memories in your account.

Nothing is shipped

Keepsake sells digital products only. We don't ship any physical goods, so there are no shipping charges and no delivery wait. Prepaid QR cards are bought in person from gift shops, which hand them over at the counter.

If something didn't arrive

If you paid but don't see your keepsake live, open My account or contact us with your payment reference and we will sort it out within 24 hours.

Grievance officer